I cannot log into my account, what should I do now?

Make sure that you are typing in your account name correctly, and not your character’s name. Account names are case-sensitive. Then make sur...

How can I reset my account?

At this time, it is only possible to start a new game on a new device. Your original game save stays connected to your Google Play, Facebook...

How do I recover my account?

Please contact our support team directly. 

How do I play multiple accounts on a single device?

Please, keep in mind that your game account is linked to your Facebook or Google account. If you want to have more than one in-game account,...

How do I play my account on a different device?

If you had to change your device, do not worry, your game progress is saved on your Facebook or Google account. You have to simply log in to...

Can I buy, sell or share accounts?

No. Buying, selling, or sharing your game account to other players is against our Terms of Service. If an account is shared/sold/given, we w...

How do I enter a promo code?

Tap on the settings (engine icon) and then on “Enter Coupon”. Write your promo code there and tap “OK”. 

How do I delete my account?

Please contact our support team directly.